pk364 FAQ – Frequently Asked Questions for Pakistan Players

No. pk364 allows strictly one account per person, per household, and per payment method. If you already have an account and cannot log in, please use the password reset option or contact our support team. Creating a second account is a breach of pk364's Terms and Conditions and may result in both accounts being closed and balances withheld.

The minimum age to register on pk364 is 18 years. This is a strict policy with no exceptions. You will be asked to confirm your age during registration, and your identity and date of birth will be verified against your CNIC before your first withdrawal is processed. Accounts found to belong to players under 18 will be permanently closed immediately.

pk364 uses a KYC (Know Your Customer) process before processing your first withdrawal. You will need to submit a clear copy of your CNIC (Computerised National Identity Card) or another valid government-issued photo ID such as a passport. You may also be asked to provide a selfie holding the document. KYC is a one-time process — once verified, future withdrawals are faster. Upload your documents through the Account Settings section after logging in.

Your username cannot be changed once set — choose it carefully during registration. Your email address can be updated by contacting pk364 support via live chat. You will need to verify your identity before the email change is processed. Passwords can be changed at any time from Account Settings → Security, or via the Forgot Password link on the login page.

To close your pk364 account, contact our support team via live chat or email at support@pk364.ws. Any real-money balance remaining will be returned to your registered payment method before closure. If you want to stop betting rather than permanently close the account, consider using the self-exclusion or cooling-off tools available in Account Settings → Responsible Gaming — these are often more suitable for a temporary break.

Go to the pk364 login page and click "Forgot Password?" Enter your registered email address and we will send a reset link within minutes. Click the link, set a new password, and log in right away. If you cannot access your registered email, contact our support team with your username and registered mobile number for assisted account recovery. The reset link expires after 30 minutes for security.

If a friend who is already registered on pk364 has shared their referral code or link with you, enter the code in the "Referral Code" field on the pk364 registration form (Step 2). This ensures your friend receives their Rs 2,000 reward once you place your first qualifying bet. You will receive your own referral link after registration from the Refer a Friend section of your account dashboard. More details are available on the Refer a Friend page.

pk364 accepts the most popular Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Visa/Mastercard debit or credit cards. All deposits are in Pakistani Rupees (PKR). No currency conversion fees apply. The payment method you use for deposits does not have to match the method you use for withdrawals, though we recommend using the same method to simplify KYC verification.

The minimum deposit on pk364 is Rs 200. There is no maximum deposit limit by default, though your payment provider (e.g., Easypaisa or JazzCash) may have their own per-transaction limits. If you want to deposit a larger amount in a single transaction and are experiencing issues, contact pk364 support or consider splitting the deposit across multiple transactions.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are typically credited to your pk364 account within seconds. IBFT bank transfers may take up to two hours depending on your bank's processing times. Visa/Mastercard deposits are usually instant but may take up to 15 minutes in rare cases. If your deposit has not appeared after two hours, contact pk364 support with your transaction reference number.

Yes. pk364 allows you to set daily, weekly, or monthly deposit limits from Account Settings → Limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the higher amount applies. Setting deposit limits is one of the most effective responsible gaming tools available on pk364 — we encourage all Pakistani players to set one that fits their entertainment budget before making their first deposit.

A failed deposit on pk364 is usually caused by one of the following: incorrect payment details entered, a temporary issue with your payment provider, or an account limit being reached. First, double-check your payment credentials and try again. If the issue persists, check whether your Easypaisa or JazzCash wallet has sufficient balance or whether your bank has blocked the transaction. Contact pk364 support with your account username and the error message you received and our team will investigate.

pk364 does not charge any deposit fees on its side. Your full deposited amount is credited to your pk364 balance. However, your payment provider may apply their own transaction or service fees — for example, some banks apply a small IBFT fee. Check with your payment provider directly if you are unsure. The amount we receive is always credited in full to your account.

Yes. New pk364 players who make their first qualifying deposit of Rs 200 or more automatically receive the welcome bonus — no code is required. The bonus is credited to your account within minutes of your deposit being confirmed. The welcome bonus is available to new players only, one per person, and is subject to wagering requirements. Full details are in the Terms and Conditions.

Log in to your pk364 account, go to the Cashier section, and select Withdraw. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard — enter the amount you wish to withdraw, and confirm. Withdrawals require your KYC identity verification to be completed first. If your account is not yet verified, you will be prompted to upload your CNIC before the withdrawal is processed.

The minimum withdrawal amount on pk364 is Rs 500. There is no standard maximum withdrawal limit for verified accounts, though very large withdrawals may require additional documentation as part of our anti-money-laundering process. If you need to withdraw a large amount and want to confirm the process in advance, contact pk364 support before submitting the request.

For fully verified accounts, Easypaisa and JazzCash withdrawals are typically processed within 24 hours and often much sooner. NayaPay and SadaPay withdrawals usually complete within 24 hours. IBFT bank transfers take one to three business days depending on the receiving bank. Visa/Mastercard withdrawals may take three to five business days. Processing times are faster for accounts that have completed full KYC verification.

Delays can occur if your KYC documents have not yet been reviewed, if additional verification is required for larger amounts, if there is a technical issue with your payment provider, or if the withdrawal was submitted outside of pk364's processing hours. Log in and check the withdrawal status in your account Transaction History. If it shows "Pending" for more than 48 hours, contact pk364 support with your transaction ID and our team will investigate within the hour.

Yes, but bonus winnings must first meet the wagering requirements specified when the bonus was awarded. For example, if you received a Rs 5,000 bonus with a 5x wagering requirement, you would need to wager a total of Rs 25,000 before the winnings can be withdrawn. Your real-money balance can always be withdrawn regardless of your bonus status — wagering requirements only apply to the bonus portion. Check your current wagering progress in Account Settings → Bonuses.

pk364 does not charge withdrawal fees on standard withdrawals. The full amount you request is sent to your payment provider. Your bank or mobile wallet provider may apply their own receiving fees in some cases — this is outside pk364's control. IBFT withdrawals to some banks may incur a nominal fee from the bank side. If you are unsure, check with your bank or payment provider directly.

New players who register on pk364 and make their first deposit of Rs 200 or more receive a welcome bonus of up to Rs 50,000. The bonus is credited automatically — no code required. The bonus applies to a percentage of your first deposit up to the maximum amount. Wagering requirements of 5x apply before bonus winnings can be withdrawn. Full terms are in the Terms and Conditions.

A wagering requirement means you need to bet a certain amount before bonus winnings can be withdrawn. For example, if pk364 awards you a Rs 10,000 bonus with a 5x wagering requirement, you need to place bets totalling Rs 50,000 (5 x Rs 10,000) before you can withdraw winnings from that bonus. Your real money balance can be withdrawn at any time — wagering requirements only apply to bonus funds. Progress is tracked in Account Settings → Bonuses.

Yes. pk364 regularly runs promotions for existing Pakistani players including reload bonuses, free bets on specific cricket and football matches, cashback on live casino losses, PSL special odds boosts, and loyalty rewards. Many promotions are personalised — meaning they are offered based on your betting history and account activity. Log in to your pk364 account and visit the Promotions section to see what is currently active for your account.

Once your pk364 account is registered and active, you receive a unique referral link from the Refer a Friend section of your dashboard. Share this link with friends. Every friend who registers using your link and places a qualifying first bet earns you Rs 2,000 in real cash — no wagering requirement on the referral reward. There is no cap on the number of friends you can refer. Visit the Refer a Friend page for full details and terms.

Bonus validity periods vary by promotion. The welcome bonus on pk364 typically has a 30-day validity period from the date it is credited, within which the wagering requirement must be met. Free bets and other promotional bonuses may have shorter validity periods, which are stated clearly in the promotion terms. If a bonus expires before you have met the wagering requirements, the remaining bonus and associated winnings are removed. Check your active bonus deadline in Account Settings → Bonuses.

pk364 uses automated systems and manual review to detect bonus abuse, including creating multiple accounts to claim more than one welcome bonus, using a VPN to circumvent geographic restrictions, or placing low-risk hedging bets to clear wagering requirements without genuine engagement. If abuse is detected, pk364 reserves the right to void the bonus, remove associated winnings, and suspend the account. Legitimate players are never affected — our controls target bad actors only. If you believe your account has been incorrectly flagged, contact support immediately.

Yes. pk364 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Payment credentials are tokenised — we never store your full Easypaisa number, JazzCash PIN, or card details. All financial transactions on pk364 are audited, and our fraud detection systems monitor activity continuously. Your personal data is handled in line with our Privacy Policy.

If you suspect unauthorised access to your pk364 account, act immediately: change your password from Account Settings → Security, log out of all devices, and contact pk364 support via live chat. Our security team can review login history, terminate active sessions, and freeze your account if needed. Never share your pk364 password or OTP with anyone — pk364 staff will never ask for your password by email, SMS, or chat.

Yes. pk364 offers SMS-based two-factor authentication. When enabled, each login will require both your password and a one-time code sent to your registered mobile number. You can enable 2FA from Account Settings → Security. We strongly recommend all pk364 players activate 2FA for maximum account protection, especially if you use the same email address across multiple platforms.

pk364 collects only the personal information necessary to operate your account and comply with our legal obligations. Your data is encrypted in transit and at rest. We do not sell or share your personal information with third parties for marketing purposes. We retain your data only as long as necessary and in accordance with applicable data protection requirements. Full details are in our Privacy Policy.

pk364 will only ever contact you via your registered email address or mobile number, using official pk364.ws domain addresses. We will never ask for your password, OTP, or full payment details by email or SMS. If you receive a suspicious message claiming to be from pk364, do not click any links — forward it to support@pk364.ws and our security team will investigate. Phishing attempts impersonating betting brands are common in Pakistan; always verify you are on the correct website (pk364.ws) before entering any login details.

pk364 provides five main responsible gaming tools, all free to activate from Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours to one month), and self-exclusion. All tools are effective immediately except increasing a deposit limit, which requires a 24-hour cooling-off period. Visit our Responsible Gaming page for a full explanation of each tool.

To self-exclude from pk364, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team via live chat or at support@pk364.ws. Self-exclusion is available for a minimum period of six months and can be permanent. Once activated, your account is closed for betting and no new account can be opened during the exclusion period. Any real-money balance is returned to your registered payment method. Self-exclusion cannot be reversed before the minimum period expires.

Contact pk364 support via live chat at any time — our responsible gaming team is available 24/7 and treats every conversation with complete discretion and respect. Alternatively, email support@pk364.ws with the subject "Responsible Gaming" and our team will prioritise your message. If you prefer to speak to someone outside of pk364, reach out to a counsellor or trusted family member. Early conversations are always easier than waiting until things become more serious.

A cooling-off period is a temporary suspension of your pk364 betting account. You choose a duration of 24 hours, one week, or one month. During this time, deposits and bets are suspended, but your account remains open and your balance is safe and withdrawable. Cooling-off periods take effect immediately and cannot be cancelled early — the full period must pass before betting resumes. Activate from Account Settings → Responsible Gaming → Take a Break, or ask our support team to apply it for you.

Contact pk364 support at support@pk364.ws. We are bound by privacy obligations and cannot share specific account information with third parties, but we can provide guidance and, if appropriate, review the account under our responsible gaming procedures. Explaining your concerns clearly in your message helps our team assess the situation properly. We take third-party concerns seriously and always investigate them.

pk364 enforces a strict 18+ policy. Age is verified at registration and again via CNIC before the first withdrawal. Accounts found to belong to under-18 players are permanently closed. pk364 also encourages parents to use device-level parental control software to restrict access to online betting platforms. If you suspect a minor has created a pk364 account, contact us immediately at support@pk364.ws and we will investigate and act swiftly.

pk364 is fully optimised for mobile browsers on Android and iOS — the mobile site is fast, responsive, and designed specifically for Pakistani players using phones. You do not need to download any app to access pk364; simply open your browser, go to pk364.ws, and log in or register. The mobile experience covers all products — sports betting, PSL, cricket, roulette, baccarat, account management, deposits, and withdrawals.

First, check your mobile data or Wi-Fi connection. If your connection is fine, try clearing your browser cache and cookies, or switching to a different browser (Chrome, Firefox, or Samsung Internet work well for Pakistani players). If the issue persists, it may be a temporary maintenance window on pk364 — check our social media channels or contact support for a status update. Always ensure you are accessing the correct official pk364.ws address.

pk364 may temporarily suspend or restrict an account for various reasons including: incomplete KYC verification, unusual account activity flagged by our security systems, a pending investigation into a disputed transaction, or a self-requested restriction. You will usually receive an email explaining the reason. If your account is suspended and you have not received an explanation, contact pk364 support with your username and registered email. Most legitimate suspension cases are resolved within 24 hours once you respond to our queries.

Log in to your pk364 account and go to Account Settings → Notifications. From there you can choose which types of emails and SMS messages you want to receive — promotional offers, bet settlement confirmations, deposit and withdrawal notifications, and responsible gaming reminders. Note that certain account-related notifications (such as withdrawal confirmations and security alerts) cannot be turned off as they are required for account security purposes.

pk364 support is available 24 hours a day, 7 days a week via two channels: live chat (accessible from the main navigation bar on the pk364 website — the fastest option for urgent issues) and email at support@pk364.ws (best for detailed queries, document submissions, or responsible gaming concerns). Our average first response time is under 5 minutes via live chat. You do not need to be logged in to contact support, though having your username and registered mobile number ready helps us locate your account faster.