Privacy Policy – How pk364 Protects Your Personal Data in Pakistan

Who We Are

This Privacy Policy applies to pk364, the online betting and casino platform operating at pk364.ws. When we refer to "pk364", "we", "us", or "our" in this document, we mean the entity responsible for operating the pk364 platform and all related services available to Pakistani players.

pk364 is the data controller for all personal information collected through our platform. This means we are the organisation that decides what data is collected, why it is collected, and how it is processed. If you have any questions about data handling on pk364, our contact details are at the end of this policy.

Personal Data We Collect

pk364 collects only the personal data that is necessary to provide, secure, and improve our services for Pakistani players. Below is a clear breakdown of the categories of data we collect and specific examples within each:

pk364 does not collect sensitive personal data such as biometric data, ethnic or racial origin, religious beliefs, or health information, except where directly relevant to a responsible gaming assessment and with your explicit consent.

How We Collect Your Data

pk364 collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or respond to a survey or promotion on pk364, you provide us with data directly.
• Automated technologies: When you browse or use pk364, our servers automatically record technical data including your IP address, device identifiers, browser type, and session behaviour. This happens via cookies, web beacons, and server log files.
• Third-party payment processors: When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, relevant transaction confirmation data is passed back to pk364 to credit your account and maintain financial records. No full card or wallet credentials are retained by pk364.
• Identity verification providers: If pk364 uses a third-party KYC service to verify your identity or age, that service may share the result of the verification (pass or fail) and supporting documentation with pk364 for compliance purposes.
• Referral programme: If you are referred to pk364 by an existing player using the Refer a Friend programme, we receive confirmation of the referral link used at the time of your registration. The referring player is not given access to your personal account data.

How pk364 Uses Your Personal Data

pk364 uses the data described in Section 2 for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent:

• Account creation and management: Your identity and contact data are used to set up and maintain your pk364 account, verify your age, and keep your profile accurate and up to date.
• Processing bets and transactions: Financial and transaction data is used to process your deposits, credits from winning bets, and withdrawals accurately and in PKR.
• Identity verification and fraud prevention: pk364 uses identity data and technical data to verify that accounts are genuine, to detect multiple accounts held by the same person, and to investigate suspected fraud or Terms breaches.
• Legal and regulatory compliance: pk364 is required to retain certain records under applicable anti-money laundering (AML) obligations and responsible gaming requirements. This includes maintaining records of deposits, withdrawals, and bet activity.
• Customer support: Communication data from your support interactions is used to respond to your queries, resolve disputes, and improve our support service over time.
• Platform improvement: Usage and technical data is analysed in aggregate to understand how Pakistani players use pk364, identify bugs or performance issues, and inform product development decisions.
• Responsible gaming management: pk364 uses transaction data, session data, and responsible gaming tool settings to monitor for signs of problem gambling and, where necessary, intervene with appropriate support measures in accordance with our Responsible Gaming Policy.
• Marketing communications: With your explicit consent, pk364 may send you promotional emails or in-platform messages about new features, promotions, or sporting events you might be interested in. You may withdraw consent at any time by contacting support or updating your notification preferences in your pk364 account.

Legal Basis for Processing

pk364 processes your personal data on the following legal bases:

Data Sharing and Disclosure

pk364 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the following limited and necessary circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and card networks receive only the data necessary to process your specific transaction. They operate under their own privacy obligations and may not use your data for other purposes.
• Identity verification providers: Third-party KYC services engaged by pk364 may receive your identity documents for verification purposes. These providers are contractually bound to handle data securely and delete it after verification is complete.
• Technology service providers: Companies that provide hosting, analytics infrastructure, customer support tools, or fraud detection services to pk364 may process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal authorities: pk364 may disclose data to law enforcement agencies, financial intelligence units, or courts if required by valid legal process or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or asset sale involving pk364, player data may be transferred to the acquiring entity. You will be notified of any such transfer and the relevant privacy obligations will be carried forward.

Payment Data Security on pk364

The security of financial data is one of the most important privacy considerations for Pakistani players using pk364. Here is exactly how we handle payment security:

• All connections between your device and pk364 are secured by TLS 1.2 or higher encryption. Your payment data is never transmitted in plain text.
• pk364 uses tokenisation for payment method details. When you link an Easypaisa account, JazzCash wallet, or bank card to pk364, a token (a unique reference code) is stored rather than your actual account number or card details. The token is useless to anyone who might access it without the corresponding decryption infrastructure held by the payment processor.
• pk364 servers do not store full CNIC numbers, card PAN numbers, or bank account details in retrievable plain text at any point.
• All pk364 payment processing infrastructure undergoes regular security assessments. Access to financial data within pk364 is restricted to authorised personnel on a strict need-to-know basis with full audit logging.
• If pk364 becomes aware of a data breach that affects your payment or personal data, we will notify you within a reasonable time and provide guidance on steps you can take to protect yourself.

Cookies and Tracking Technologies

pk364 uses cookies and similar tracking technologies to keep the platform running correctly, remember your preferences, and understand how players use our services. Below is a breakdown of the cookie categories used on pk364:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent pk364 from functioning correctly. Optional cookies can be declined or withdrawn at any time without affecting core platform access.

pk364 does not use cookies to track your activity across other websites or to build advertising profiles for sale to third parties.

Data Retention Periods

pk364 retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable legal obligations. The following retention guidelines apply:

• Active account data: Retained for the duration of your active pk364 account relationship plus a minimum of five years after account closure, to comply with AML and financial record-keeping obligations.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of five years from the date of each transaction.
• KYC and identity documents: Retained for a minimum of five years from account closure or from the date of the last transaction, whichever is later.
• Support communications: Chat logs and email correspondence are retained for a minimum of two years from the date of the interaction.
• Marketing consent records: Records of your consent to or withdrawal from marketing communications are retained for the life of your pk364 account.
• Session and technical logs: IP addresses and session logs are retained for up to 90 days for security and fraud investigation purposes, after which they are anonymised or deleted.

When retention periods expire and there is no legal basis for continued retention, pk364 securely deletes or anonymises the relevant data.

Your Data Rights

As a pk364 player, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

Children's Privacy

pk364 is strictly an 18+ platform and our services are not directed at or intended for use by minors. We do not knowingly collect personal data from individuals under the age of 18.

During registration, pk364 requires users to confirm their age and may request identity documents to verify it. If pk364 discovers that a minor has registered an account and provided personal data, the account will be immediately closed, all data associated with the account will be deleted to the extent required by law, and any deposits will be returned to the original payment source.

If you have reason to believe a minor has registered a pk364 account, please contact us immediately at support@pk364.ws so we can investigate and take the necessary action.

Third-Party Links and Services

The pk364 platform may contain links to third-party websites, payment processors, or service providers. These include payment partner interfaces you access when depositing or withdrawing via Easypaisa, JazzCash, or other methods.

Once you leave the pk364 platform and navigate to a third-party service, this Privacy Policy no longer applies. pk364 is not responsible for the privacy practices or data handling of third-party services. We encourage you to review the privacy notices of any third-party service you interact with, including your chosen mobile wallet or banking app.

pk364 does not embed third-party advertising networks or social media tracking pixels that would allow other companies to build profiles about your behaviour on pk364.

Updates to This Privacy Policy

pk364 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made to this policy, we will notify registered players by email or via an in-platform notification, and the "Last Updated" date at the top of this page will be revised.

Your continued use of pk364 following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with material changes to this policy, you may close your pk364 account by contacting support.

For non-material changes – such as minor clarifications of language or formatting updates that do not affect your rights – we may update this page without direct notification, though the Last Updated date will always reflect the most recent revision.

Contact Us and Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how pk364 handles your personal information, please contact us through any of the following channels:

This Privacy Policy was last reviewed in June 2025. The full text of this policy applies to all personal data collected by pk364 from the date of the last update onward.